Every Client Matters
Our clients are loyal because they can rely on us with regard to their payroll matters - all the time!
When asked, the thing most business owners and operators want from their customer experience is to feel as if they're the only client a company has. In other words, they want to be a "big fish in a small pond". Not in reality, of course, but in feel.
The CPHR Customer Experience
What does this feel like?
- You work with an individual (or team of individuals) with whom you have a relationship
- We know your name, your voice and the specifics of your payroll without having to hear the dreaded "Client ID"
- You are assigned a direct phone number answered by your payroll specialists, not a maddening auto attendant or call center
- We aren't afraid to drop what we're doing and help you when you call
- By method and timing, working with us is convenient for you and your work week
- Technical help (some call it support) and customer service are the same person - your Payroll Specialist
- Your primary point-of-contact can support you on every product you use
At Commonwealth Payroll & HR, we succeed at delivering this feeling because to us you are more than an account number, you are a business and a person with needs, deadlines and challenges. No matter whether you have 2, 20, 200 or 2000 employees, our obligation to you is are the same. The role we play in this is to enable you to meet the needs of your employees with no hassle and plenty of efficiency.
And to this, we are quite successful. Our 98% retention rate from year to year proves this point.
